BUSINESS OPERATIONS OF SELECTED MICROFINANCE INSTITUTIONS IN NUEVA ECIJA AMIDST COVID 19 PANDEMIC: BASIS FOR DEVELOPMENT OF BUSINESS CONTINUITY PLAN
Keywords:
Business Operations, Business Continuity PlanAbstract
This study was entitled "Assessment of the Business Operations of Selected Microfinance Institutions in Nueva Ecija amidst Covid 19 Pandemic: Basis for Development of Business Continuity Plan". It specifically investigated the business operations and performances of MFIs amidst the Covid-19 Pandemic, as well as the relationships of the respondents to their stakeholders, and problems encountered of the microfinance institutions in Nueva Ecija, Philippines. The descriptive-evaluative approach was used in this study. The respondents of this study were the managers/ operation' heads of the selected MFIs. Frequency, Percentage, Weighted Mean, and Thematic Analysis using Colaizzi's 7 steps method was used to analyze the data. This study presented that the MFIs operation was partially affected by the COVID-19 pandemic. The challenges also appeared to weaken the primary section of the MFIs which is the financial segment. As per the results, the responses in the questions illustrated a majority of negative answers, which means that the COVID -19 pandemic affected the MFIs business operation. Lastly, a business continuity plan was crafted to help the operations of the MFIs amidst Covid 19 Pandemic.
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