THE ROLE OF ALTERNATIVE DISPUTE RESOLUTION IN RESOLVING WORKPLACE CONFLICTS

Abstract

Most of the Multinational Corporations, businesses and corporate offices are well equipped with world class facilities, quality infrastructure and other employee friendly codes and policies as one’s workplace is considered to be his second home. When one spends seven to nine hours a day at a place every day, new relationships and bonds are bound to be created, voluntarily or out of their own will, due to which disagreements and misunderstandings may also arise. 

The course of action and remedies for such disputes usually include approaching the labour court, tribunal or national tribunal.  But these resolution techniques may be very lengthy, costly and tedious. However, alternative resolution methods such as arbitration, conciliation and mediation are very effective in terms of time, cost, confidentiality and methodology implemented. The 2020 managing conflict in the  modern workplace research has figured out that 23% of employers use internal mediation by a trained member or staff to resolve workplace issues and disputes that an organisation might face. Wittenberg stated that many disputants, courts, public agencies and legislatures in the USA are welcoming the enforcement of ADR in employment related disputes in the USA. Similarly, the settlement rate for labour and industrial disputes is 85% in the USA as according to slate.